How much are shipping and handling charges?

___ At the current time, shipping is $39.95 for all Go-Ped®-only orders shipped within the continental US. For part orders, shipping and handling is determined by weight of your order and where it is being shipped. Customers in the vicinity of Seattle, WA, are welcome to come to the shop and pick up your order. Refer to the contact center to ask us the status of the order or any questions.

How popular are your scooters?

___ They are extremely popular. In fact, we have a hard time keeping them in stock. If you plan to order a scooter for Christmas, please order at least 1 month an advance.

When will my order be shipped?

___ Your order will be shipped by the following business day for all in-stock orders placed before 1pm PST. It will ship UPS Ground unless otherwise agreed upon. View our ordering section for more details on shipping.

Do I mix oil with the gas?

___ Yes. The scooters have a two-stroke, 1 cylinder air cooled motor and requires a gas/oil mixture (25:1 ratio). You can purchase two-stroke oil at just about any store, and it's very inexpensive.

How do I order?

___ You can order all our products and accessories through our secure online store. We make it easy on you with an order button for each product, which will add that product to your cart. You can later remove unwanted items from the cart.

How can I pay for my order?

___ We accept MasterCard, Visa, Discover, and Amex through our secure online store. If that is not acceptable, please contact us and we will try to arrange another method of payment.

Where are you located?

___ We are located in Seattle, WA. Our address is 1312 NE 43rd Street Seattle, WA 98105. [MAP] All orders also ship from Seattle, WA.

Can I get aftermarket products for my Go-Ped®?

___ You can get the best in racing products for your Go-Peds® in our parts department.

How can I speed up my 'Ped?

___ Some basic but highly effective methods of improving performance are: add up to 4 mph with a tuned exhaust pipe or replace the stock spindle for a UMI spindle, which will add 2-3 mph to your ped. You can also add a high performance carburetor and air filter and get 2-5 mph.

Are Go-Peds® legal to ride? How old do I have to be?

___ Since laws vary by state to state, you should contact your local government office or police department for exact and up to date information. In Washington state, starting June 13th, 2002, you can take them most places you can take a bicycle. Click here for more info.

Should I wear a helmet or any safety equipment while riding a Go-ped®?

___ YES! It is highly recommended (and required in some states) that you wear a helmet and other safety equipment while riding any motorized vehicle. Click here to check out our safety equipment.

Do I have to pay tax?

___ You only have to pay sales tax if you live in the state of Washington. The WA sales tax is currently 8.6% (on 06/28/2002).

Do the 'Peds come pre-assembled?

___ The Sport®, Geo-Sport®, Stealth®, Hoverboard®, X-Ped®, Grow-Ped®, and Know-ped® come fully assembled. The Bigfoot® and Geo-Bigfoot® model requires the wheels to be attached. And the Go-Quad® requires the seat to be attached.

How will I know when my order has shipped?

___ You will receive an email from SeatownScooters.com with your tracking number and information once your order has shipped.

Will I need to be there for the delivery?

___ You will need to sign for your order if it is over $100. If you cannot be there, arrange with a neighbor to accept the package.

Do you have a Privacy Policy posted?

___ Yes, here is our Privacy Policy.

Are you a licensed Go-Ped® dealer?

___ Yes, and we are 1 of 15 dealers nationwide that is factory authorized work on Go-ped® branded products.

What is the warranty on Go-Peds®?

___ The Sport®, Geo-Sport®, Bigfoot®, Geo-Bigfoot®, Stealth®, Hoverboard®, Go-Quad®, and X-Ped® each come with a 90-day manufacturer's warranty.

Do you have a mailing list?

___ Yes, we do have a mailing list. You can join it by signing up on the homepage.

TOP 4 reasons your Go-Ped® may not be working properly .:

___ Please read the instruction manual attached to the Go-Ped®. Take special note to the adjustment of the EPW, or Engine Protection Washer. This is critical to the protection of your crankshaft, bearings, and the long life of your engine. It can also affect tire wear.
All Gopeds® come with a 90-day factory warranty against manufacturers defects. This does NOT include: excessive wear on the tires, parts damaged in an accident, a spindle breaking due to jumping or improper adjustment of the EPW (Engine Protection Washer) and/or damage to the motor due to improper gas:oil mixture. We will take care of any factory defect. Simply call us at (206) 632-0341 and confirm you are sending your Goped® back for a manufacturers defect warranty claim.
Most Goped® damage from an accident is easily fixed with part replacement. Simply refer to your part numbers in your Goped® manual provided with each Goped®. The following items include, but are not limited to, the commonly occurring damage to a vehicle as a result of an accident:

• Broken Starter Assembly #4067 = due to an accident. Most people fall to the left side of the Goped® if they have an accident. Sometimes in a hard fall the piece behind it, Fan Cover #4026, will break as well. Both these are easily replaced with a Phillips screwdriver.
• Uneven Wear on Back Tire #1058 = due to improper adjustment of EPW or Engine Protection Washer. The EPW must be frequently readjusted as the tire wears. See Goped® manual for details on proper adjustment. If this happens you would need to replace the back tire.
• Broken Spindle #1013 = due to jumping or improper adjustment of the EPW. Jumping a Goped® is the most common cause of a spindle breaking. Stock Goped® are not made for jumping! If one insists on jumping then a third wheel bearing support is recommended.
• Broken or lost Cover Cleaner #3110 = due your foot popping it off. We recommend a zip tie to secure it better or a high performance air filter, which is attached by hose clamp.

Still have a question? Email us with it and we'll answer it.